Terms & Conditions

Effective Date: 2026-08-21

Essential Rules Summary

  • Strictly 18+ only; users must meet the legal gambling age.
  • Only one account per person, household, and device is permitted.
  • Account registration name must exactly match the payment method name.
  • All bonuses are subject to specific wagering requirements.
  • Any form of abuse or fraud will result in withheld funds and account closure.

1. Acceptance of Terms

By accessing, registering an account, or using the services provided by q36game, you agree to be bound by these Terms & Conditions. This constitutes a legally binding agreement between you (the User) and the platform.

We reserve the right to update these terms at any time. Your continued use of the website and its services following any changes constitutes your acceptance of the revised Terms & Conditions. We encourage users to check this page regularly for updates.

2. Eligibility

To use our services, you must be at least 18 years of age, or the minimum legal gambling age in your applicable jurisdiction. By creating an account, you represent and warrant that you have the legal capacity to enter into this agreement.

Access to q36game is intended specifically for users in the Philippines. Access from regions where online gambling is prohibited is strictly restricted. It is your responsibility to ensure that your use of this site complies with your local laws.

3. Account Registration and Security

When registering, you must provide accurate, current, and complete information. You are solely responsible for maintaining the confidentiality of your account credentials. q36game is not liable for any losses resulting from unauthorized access to your account due to negligence in password security.

Verification (KYC): To prevent fraud and money laundering, we require identity verification. You may be asked to provide documentation before your first withdrawal. Failure to complete verification may lead to delayed payouts or account suspension.

We enforce a strict policy of one account per person, household, or device. Duplicate accounts will be closed, and associated funds may be forfeited.

4. Deposits and Withdrawals

We support various payment categories. All transaction limits and estimated processing times are displayed within your account dashboard and may vary depending on the selected payment method.

Payment Ownership: You may only deposit and withdraw funds using payment methods registered in your own name. Third-party payments are strictly prohibited and will be rejected.

Withdrawal requests are subject to verification and internal security checks. Payouts will be processed to the original payment method used for the deposit unless otherwise approved by our support team.

5. Bonuses and Promotions

Each promotional offer carries its own specific set of terms. Please refer to the Promotions Page for current offers and their detailed requirements.

Wagering Requirements: Most bonuses come with "playthrough" or wagering requirements. This means bonus funds must be bet a certain number of times before they can be converted to withdrawable cash.

Bonus funds are kept in a separate balance from your cash deposits. While a bonus is active, maximum bet limits per round may apply. Any bets exceeding these limits may result in the forfeiture of the bonus and any winnings derived from it.

Bonus abuse, including the use of multiple accounts to claim the same offer, will lead to the immediate cancellation of the bonus and potential account termination.

6. Game Rules and Fair Play

All games on our platform are powered by certified Random Number Generators (RNG) provided by licensed game suppliers to ensure fair and unbiased outcomes.

In the event of a technical glitch, system failure, or interrupted connection during a round, the round may be voided and stakes refunded to the user balance. The platform reserves the right to investigate any disputed rounds through game logs.

7. Prohibited Activities

The following activities are strictly prohibited and may result in immediate account termination and forfeiture of funds:

  • Fraudulent activity, including providing false information.
  • Initiating chargebacks on deposits.
  • Collusion between players to manipulate game outcomes.
  • Arbitrage or hedge betting to guarantee a win.
  • The use of bots, scripts, or any automation software.
  • Exploiting technical glitches or bugs for financial gain.
  • Money laundering or using the platform for non-gaming transactions.

8. Responsible Gambling

We are committed to providing a safe gaming environment. Users can access tools to manage their gambling habits, including deposit limits, session reminders, and cool-off periods.

Self-Exclusion: If you feel your gambling is becoming problematic, you may apply for self-exclusion. Once a self-exclusion period is set, it cannot be cancelled or shortened early. We strongly encourage you to visit our Responsible Gaming Page for more information.

9. Intellectual Property

All content on this website, including logos, text, graphics, and software, is the intellectual property of q36game or its partners. You are granted a limited, non-exclusive license to use the site for personal gaming purposes. You may not reproduce, modify, or distribute any part of the site without prior written consent.

10. Availability and Liability

Our services are provided on an "as is" and "as available" basis. We do not guarantee that the service will be uninterrupted or error-free. Maintenance may occur periodically to ensure platform stability.

Obvious errors in displayed odds, account balances, or payout calculations (palpable errors) will be corrected by the platform. We reserve the right to void bets or adjust balances in such instances.

11. Suspension and Termination

We reserve the right to suspend or terminate any account if there is a reasonable suspicion of a breach of these terms, fraud, or illegal activity. During an investigation, account funds may be temporarily frozen.

Upon termination, remaining balances will be handled in accordance with our security policies and applicable regulations.

12. Data Protection

Your privacy is important to us. All personal data collected is handled in accordance with our privacy standards. For detailed information on how we collect, use, and protect your data, please refer to our Privacy Policy.

13. Complaints and Disputes

If you have a concern, we request that you first use our internal complaint channels. To submit a complaint, please provide your account ID, a detailed description of the issue, and any supporting evidence.

We aim to resolve all disputes amicably. If a resolution cannot be reached internally, the matter will be handled according to the standards of our platform's operating jurisdiction.

14. Changes to These Terms

q36game may amend these terms from time to time. Updated terms will be posted on this page with a revised "Effective Date". It is the user's responsibility to review this page to stay informed of the rules governing their account.

15. Contact Information

If you have any questions regarding these Terms & Conditions, please contact our support team through the official channels provided on our Support Page.