What we collect: Identity, contact, payment, and technical device data.
Why we collect it: To manage your account, process payments, and prevent fraud.
Who sees it: Only our internal team and essential partner service providers.
Retention: Kept for the duration of your account and required legal periods.
Your control: You can request access, correction, or deletion via our support team.
1. Introduction and Scope
This Privacy Policy describes how q36game collects, uses, and protects the information of our users based in the Philippines. By registering an account or using our services, you agree to the practices described in this document.
This policy applies exclusively to the q36game platform. It does not apply to any third-party websites, external payment portals, or affiliate links that you may visit after leaving our site. We strongly encourage you to review the privacy policies of any third-party services you interact with.
2. Personal Information We Collect
Account & Identity
Information required for registration and account management, used to establish your unique identity on our platform.
Verification Documents
Identification materials used for Age Verification and KYC (Know Your Customer) processes to ensure legal compliance.
Payment Data
Details necessary to process deposits and withdrawals securely via our partner payment providers.
Gaming Activity
Records of games played and transaction history to manage bonuses and detect irregular betting patterns.
Technical Data
IP addresses, browser types, and device identifiers used for security, performance optimization, and fraud prevention.
Communications
Records of your interactions with our support team to ensure high-quality service and issue resolution.
3. How We Collect Data
We gather information through three primary channels:
Directly from You: Information you provide during registration, KYC submission, and support requests.
Automatically: Data collected via cookies and server logs when you interact with our website or app.
Partner Providers: Technical or verification data received from our trusted third-party service partners.
4. Why We Use Data
Your data is processed for the following essential purposes:
Account administration and operational management.
Processing financial transactions, deposits, and withdrawals.
Verifying your age and identity to prevent underage gambling.
Preventing fraud, multi-accounting, and money laundering.
Personalizing your user experience and platform content.
Meeting legal obligations required for gaming operators in the Philippines.
Sending marketing updates (only where explicit consent has been granted).
5. When We Share Data
We do not sell your personal information to third parties. We only share data in the following circumstances:
Essential Service Providers: With partner payment processors, identity verification services, and technical infrastructure providers.
Legal Requirements: When required by applicable law or when requested by relevant regulatory authorities in the Philippines.
Security: To protect the integrity of our platform and the safety of our users.
6. How We Protect Data
We implement rigorous security measures to safeguard your information:
Encryption: Use of industry-standard encryption for data in transit.
Access Control: Restricted internal access to personal data on a need-to-know basis.
Isolation: Payment data is handled in isolated environments to minimize risk.
Monitoring: Continuous monitoring of systems to detect and respond to potential threats.
7. Cookies and Tracking
We use cookies to enhance your experience and secure your session. For detailed information on how we use tracking technologies and how you can manage them, please visit our Cookie Policy.
8. Your Rights
Depending on the nature of your account, you have several rights regarding your personal data:
Access & Correction
You may request a copy of your data or ask us to correct inaccurate information.
Deletion & Portability
You may request the deletion of your data or ask for it to be transferred to another service.
Consent & Objection
You can withdraw your consent for marketing or object to specific data processing.
Account Closure
You may request to close your account through our support channels.
To exercise these rights, please contact our support team via the channels available on this site. Please note: Even after account closure, we are legally required to retain certain data to comply with anti-money laundering (AML) and gaming regulations.
9. How Long We Retain Data
We retain your personal information for as long as your account remains active. Once an account is closed, we keep the necessary data for the timeframe required by applicable law in the Philippines to meet regulatory, legal, and auditing obligations.
10. Age Limits
Our services are strictly restricted to individuals aged 18 years and older. If we discover that an account was created by a minor, the account will be terminated immediately, and any remaining funds will be handled according to our Terms of Service.
Parents or guardians who believe a minor has created an account on our platform should report this immediately through our Support page.
11. Cross-Border Transfers
To provide a global-standard gaming experience, some of our technical providers operate outside the Philippines. In such cases, we ensure that appropriate safeguards are in place to protect your data and that the transferred data is handled with the same level of care as it is locally.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. All updates will be published on this page. We encourage you to periodically check the "Last Updated" date at the top of this page to stay informed about how we handle your data.
13. Contact Us
If you have any questions, concerns, or requests regarding your privacy or the handling of your personal information, please reach out to our dedicated team through the Support page.
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